Account

1- Is it possible to edit my user profile and email?

Response: You can edit your user profile. For this, you need to log in to your account, then by clicking on your name and selecting the "Edit Profile" option, you will be transferred to a page where you can "Edit Profile Details".

2- Can I access the information of my previous buys?

Response: To access information about previous buys, you must log in to your account, then click on your name at the top of the page and select "My Orders" to view your buy history.

Order registration and tracking

1- I would like to buy from the site, but I still do not fully trust online shopping, how can I be sure that the product will reach me after buy?

Response: The history, experience and rich content of Masbi's website give this business legitimacy and credibility. Also, Masbi, with a history of many years of activity and successful delivery of orders to more than thousands of customers and providing services expected by customers, has created a brilliant record of its activity. So feel free to place your order and use the unique services of Masbi.

2- Do I have to be a member of the site to buy from Masbi?

Response: Yes, although you can add an item to the shopping cart without logging in to the site, you must log in to the site with your user account or complete your membership during the buy to complete the next steps of purchasing and placing an order.

You can by becoming a member of Masbi:

- Shop faster and easier.

- Easily manage your buy history and activities.

- Share your reviews and opinions with others.

3- Can I place my order at all hours of the day and night?

Response: You can place your order 24 hours a day and 7 days a week.

4- Can I buy for someone else and have the order delivered to that person?

Response: Yes, after selecting the desired products and adding them to the shopping cart, the order registration will be completed in 3 steps: 1) entering the user panel, 2) selecting the address, 3) payment information. In the address selection stage, you can enter the address and details of the recipient of the order.

5- How can I find out about the status of the order I registered?

Response: Masbi informs you step by step about the status of the order by sending an SMS. Also, to know the status of the order, you can log in to your user account and click on the "My Orders" option to find out about its status.

6- Can I order products that are not available?

Response: No, it is possible to order only products that are specified on the Masbi site with a price. And it is possible to add them to the shopping cart.

7- Can I cancel or change my order?

Response: You can delete or modify the order from your shopping cart before the final confirmation of the order and clicking on the shopping completion icon. After the final confirmation of the order and completion of the buy and in the payment phase, you are not able to delete or change the order. From this point onward, contact Masbi to cancel or change it.

8- After placing the order, do I need to contact Masbi to make sure it is processed?

Response: No, after completing the buy and order registration process, your order processing will be automatically notified via SMS or email service, and if necessary, the relevant seller will contact you.

9- Can I place my order by phone?

Response: No, in order to speed up the process of processing and sending the order and also to reduce the possibility of errors in order registration, respected customers should register their order online.

Goods offered in Masbi

1- I need advice to choose and buy goods on the site, is there a way to help me make a decision?

Response: Masbi makes every effort to ensure that the information needed to buy any item on the site is available, sufficient and clear. You have different ways to get additional and specialized information about products in Masbi. You can use the tools created for this purpose, such as reading the product description. Masbi also displays reviews and opinions of users with an unbiased view on the site, whose reading can help you in choosing a product.

2- When will products that are not available be available for sale on the site?

Response: Sometimes, due to various reasons, such as the lack of official and wide release of the product, the status of some products on the website changes to "unavailable" and it is not possible to announce the exact time of their re-release. However, Masbi will try to re-present these products on the website as soon as possible.

3- Is it possible that the product I ordered is not available?

Response: Products with prices on the Masbi site can be added to the shopping cart and ordered. Therefore, when placing an order for these goods, there is no need to inquire about the inventory and the order will be processed and delivered as soon as possible.

4- Is there a limit to the number of buys of one item in Masbi?

Response: In general, there is no limit for ordering a number of items in Masbi.

5- Before buying the product, how can I find out where the product is made?

Response: It should be noted that the country of manufacture does not affect the quality of the product and it is the authentic brand that determines the quality of the product and it is only because of the cheaper production line that many products are produced in China.

The payment

1- How can I pay for my order?

Response: All masbi users can pay for the order online.

2- Which banks' cards can be used to pay for the order online?

Response: You can pay for the order online using all bank cards.

3- Is it possible that the online payment failed, but the amount was deducted from my account?

Response: Sometimes the banking network may be interrupted during payment and the payment may fail. But in these cases there is no need to worry. In this case, your money is usually in intermediate bank accounts, and the bank itself resolves the discrepancies and automatically returns the amount to your account. If the money is not returned to your account within 72 hours, then contact the online payment bank to resolve the discrepancy.

4- Can I pay for my order in installments?

Response: Some products may have installment payments.

5- Can I use a check to pay for my order?

Response: No.

6- Is it safe to pay online for an order on the Masbi site?

Response: Online payment is designed to be safe and convenient. Despite this, you should observe the following points when making any online payment to ensure the security of your payment:

- On the page where you want to enter your bank card information, by viewing the address bar, in your web browser, make sure that the secure https protocol is used instead of the http protocol. In other words, there must be https at the beginning of the address.

- Use the available virtual keyboard to enter your card information.

Send orders

1- How is the cost of sending an order calculated?

Response: The shipping cost varies depending on the conditions of the order, the delivery location and the type of shipment, and it is known to the customers in the shopping cart form.

2- Can I receive my order on a certain day and time?

Response: The delivery time varies from 24 to 72 hours depending on the geographical area, so the day of arrival of the order is known according to the postal service, but its time cannot be determined precisely.

3- How long will it take for my order to arrive after I place it?

Response: The time for the order to reach the customer varies based on factors such as location and method of delivery.

4- Can I receive the product I ordered in person by referring to Masbi?

Response: Since Masbi is an online store and one of its goals is to reduce unnecessary intra-city trips, it is not possible to deliver the order in person at the Masbi location.

5- When will the orders be delivered to the post office?

Response: Usually, all orders are processed on the same day of payment, or shipped the next day.

6- Can I track an order that has been sent by post?

Response: Yes, you will be provided with a postal tracking link in your orders section.

After sales service

1- What should I do if the product sent is different from what I ordered or what I saw on the site?

Response: Immediately after the delivery of the goods, in your user panel and in the My Orders section, click on the relevant order and call the phone number in that order (seller) to solve your problem. If your problem is not solved, contact the management of the Masbi site (by sending a message in the messenger) to provide you with explanations about the procedures for returning the goods.

2- What should I do if the product I bought has a technical fault or damage?

Response: Immediately after the delivery of the goods, in your user panel and in the My Orders section, click on the relevant order and call the phone number in that order (seller) to solve your problem. If your problem is not solved, contact the management of the Masbi site (by sending a message in the messenger) to provide you with explanations about the procedures for returning the goods.

Price

1- Are the prices of the products on the Masbi site up to date?

Response: Yes, to the extent possible, Masbi controls and updates the prices of the products offered on its website.

1. Is there a guarantee for us members that you will pay us?

Response: The reason for the increasing progress of Masbi site is honesty in timely payment of members' income. In order to gain more trust, you can ask us to transfer the commission of that product to your account, even if it is small, after you succeed in selling the first product in Masbi.

2. I wanted to know how I can increase my income? In what ways? I also wanted to know how much the earned income should reach to be deposited into our account?

Response: There are ways of marketing and earning online in your user panel in the marketing section. The amount of your minimum balance for depositing to your bank account is available in the withdrawal request section.

3. Please explain how others can be introduced to the site so that they can be my sub-collection and can create their own sub-collection?

Response: Every user who clicks on your exclusive link or marketing links enters the Masbi site and joins the site will be your subcategory. Like you, your subcategories can attract customers for products by advertising their own link and earn money as a result. You can see a more complete description by visiting Marketing page.

4. I wanted to know how many times can be registered with each computer? Can I join my family members or friends with my computer? Can users from all countries join this site?

Response:Response: You can also register others with one computer. Users of all countries can join the masbi site.

5. I have many friends who want to join this site, but some of them don't have bank account numbers, can they use my account number? And when registering on the site, should they give my bank account number?

Response: No, duplicate account numbers are not accepted. Everyone should have a unique account number.

6. I wanted to see what happens if we send an introduction letter to an gmail email that we don't know exists or not?

Response: After sending an anonymous email, Gmail will immediately send an email with the subject of Delivery Failure to your email box. Sending a lot of such e-mails will cause your e-mails to be spammed, and if you try to send spam frequently, your e-mail will be suspended by Gmail.

7. I want to know how I can introduce this site to others through the site itself?

Response: You must do your advertising outside of the Masbi site

8. How should I advertise to earn money? Please explain to me what I should do and in what way?

Response: There are several ways to promote affiliate marketing:

First, through a personal website or blog

Second, through personal introduction of friends and acquaintances. Of course, in this case, people must join the site through your exclusive link so that you can benefit from the benefits of your promotional work.

Third, sending introduction letters of the site by email or by posting on social networks or leaving comments under other people's posts on social networks.

Fourth, advertising marketing links on the most visited sites of others.

and ...

9. Is it necessary to create two separate user panels to insert ads and earn income?

Response: No, by registering on the site once, you can operate in all sections and use all site services.